Return policy

1. Scope of Policy

All items sold by deckfabshop are bespoke (custom-made or personalized). Due to the nature of these products, standard returns and refunds are not available for reasons of taste, preference, or change of mind.

2. Eligibility for Refund

  • Defective or Misrepresented Items: If your item is damaged, defective, or significantly differs from the description provided at the time of purchase, please contact us immediately. We will review your claim and, if valid, offer a repair, replacement, or refund.

  • Personalized or Customized Items: Unless the item is defective or misrepresented, bespoke items are not eligible for return or refund simply because you do not like the design, color, or for any other preference-related reason35.

  • Non-Refundable Items: Gift cards and digital products are non-refundable.

3. Initiating a Refund or Return

  • Contact Us: To request a refund or return, email us at [your support email] within 7 days of receiving your order. Provide your order number and clear photos or evidence of the issue.

  • Return Authorization: If your claim is approved, we will provide a Return Authorization Number and instructions for returning the item.

  • Return Shipping: You are responsible for return shipping costs unless the return is due to our error or a defective product.

4. Refund Process

  • Inspection: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed within 5 working days and credited to your original payment method.

  • Shipping Costs: Original and return shipping costs are non-refundable unless the return is due to our error.

5. Exceptions

  • Hazardous or Flammable Items: For safety reasons, we do not accept returns of hazardous or flammable materials.

  • Special Circumstances: For any other issues, please contact our customer support team.